Carino are happy to offer a full refund on goods purchased upon presentation of receipt as long as they are accompanied with the original sales receipt provided they are returned boxed, unworn and unmarked and in a re-saleable condition within 14 days of purchase.
PLEASE NOTE:-The item is your responsibility until it reaches us, we would therefore advise you use a delivery service that covers the value of the goods and that has to be signed for as you will be able to track your parcel.The cost of returning goods is your responsibility.Please make sure you have allowed yourself enough time for the goods to be returned to ourselves as goods received after the 14 days will not be refunded but returned.If goods are found to be defective as to their quality or performance we will offer a repair, replacement or a refund depending on the defect and at OUR discretion providing it is returned within 3 months of purchase and upon production of proof of receipt.Unfortunately no refund or exchange will be given on goods which have been worn or used or where the customer has changed their mind.Goods cannot be exchanged until they have been returned and refunded - then a new order should be submitted.We regret we cannot offer any refund on sale items.The Store will not accept any email confirmations as proof of purchase.
PLEASE NOTE: If you are returning products please remember they are your responsibility, as a customer, until they reach us.
For your own protection, we recommend that you send any returns using a delivery service that insures you for the value of the goods, for example Royal mail special or recorded delivery in the UK or a courier service from the US or
Europe.We do not pay for return postage, this will be at your own cost.Our policy is to honour the voluntary code of practice for footwear
We are committed to protecting your privacy and will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).The information we require from you is as follows:-
Credit/Debit Card detailsWe will not forward your email address to any other trader.From time to time, we may contact you via e-mail or by sending you a text message notifying you of our special offers, sales etc. The above does not affect your statutory rights.
Alternate Footwear - Alternate footwear to allow the uppers to breathe and to prolong the life span of your footwear.
Drying Wet Shoes -No footwear is waterproof unless clearly stated on the label. Frequently spraying your footwear with protector spray can help to guard against water penetration but will not make your footwear waterproof. Under no circumstance should your footwear be left to dry near artificial heat because this can cause the leather to separate from its bonding and may cause irrepairable damage to your shoes.
Leather Uppers - Leather uppers will benefit from regular cleaning and protecting with suitable protector sprays. Regular use of shoe creams/polish will further help to protect the shoes and will help to reduce creasing.Suede /
Nubuck Uppers - Treat suede and nubuck footwear with appropriate protector spray each time you wear them, please note that these products cannot offer total protection from staining and water penetration. However a suede brush and suede/nubuck cleaner should remove most stains.
Delicate fabrics & trims - Beads, sequins and glitter fabrics are delicate materials and must be worn with care. These adornments can become dislodged or damaged if worn in conditions where they are rubbed or scuffed.Heel tips -Heel tips are a replaceable component which should not be allowed to wear down. Replace heel tips on a regular basis to prevent permanent damage to the heels. We do not recommend that you replace plastic heel tips with metal heel tips because it can alter the construction of the shoe.
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